Experience

Assistant Director of Digital Media Technologies

Saint Michael's College

March 2022 - Present (Assistant Director of Digital Media Technologies) | Burlington, VT

Major Objectives:

• Ensure the effective operations of multiple Mac Labs on campus through collaboration with the Art & Design and Digital Media Communications department
• Assisting the Marketing & Communications department by providing website support in the form of development, maintenance, and working relationship with vendors
• Exploring emergent technology needs and providing solutions as needed

Essential Duties and Responsibilities:

• Mac Labs
  • Liaison between IT Desktop support team and users of the Mac Labs including faculty and students in relation to the operation of the lab
  • Provide escalation support for issues specifically with Adobe CC, Apple hardware and software, and Epson printers
• Provides leadership and management to a team of student employees
  • Manages student schedules to ensure coverage of DMC lab
  • Collaboration with Assistant Director of User Services in cross training of helpdesk, Mac Lab, DMC student employees
• Marketing & Communications
  • Incorporates data-driven decisions into website development based on feedback from the Web Team
  • Develops significant portions of the back-end (smcvt.edu)
  • Monitors weekly hosting updates to ensure website functionality
  • Works with the Web team in Marketing & Communications to keep the website operational
• Transition to EdTech Team (Nov 2023)
  • Formed the Emergent Technology Committee
    • Purpose of bringing faculty and staff together from various areas of campus who are already using emergent technology like ChatGPT, so that we can have a place to share our experiences and learn from each other
    • Creating an AI Usage Policy for students, staff and faculty
    • Exploring VR and AR technology to start thinking strategically how that will change classroom learning in the future

Secondary Responsibilities:

• Manages and prioritize multiple projects based on College priorities
• Assists in the development and maintenance of practices and procedures documentation
• Stays current on web development, Adobe Creative Cloud, Apple ecosystem, including ongoing best-practices, techniques, and work processes
• Ensures website stability based on CMS & plug-in updates in a wordpress environment
• Communicates College design standards and practices to third-party web vendor
• Supports the promotion of new emerging technologies
• Researches and evaluates new emerging technologies related to digital media & web communications
• Serves on various campus committees to help ensure proper understanding and use of the College brand and messaging through the website
• Provides strong customer service
• Supports the College’s compliance efforts, including those related to accessibility of information
• Sees the value of cultural, ethnic, gender, and other individual differences in people. Helps to create an environment of learning about, valuing, encouraging, and supporting differences
• Assists in enhancing the reputation and brand of the College

March 2019 - March 2022 (Manger of Web Technologies) | Burlington, VT

Major Objectives:

• Develops significant portions of the front-end website and a back-end (smcvt.edu)
• Ensures that College websites effectively communicate the college brand, and are accurate, optimized and engaging
• Trains and support campus web authors, and communicate best practices and standards for page development and maintenance
• Manages accounts and tracking data for web analytics, and incorporate data-driven decisions into website development efforts
• Monitors production systems to ensure web properties and code are optimized and functioning within established standards, to ensure a quality user experience
• Serves as the primary liaison with web vendors to evaluate and support campus web infrastructure and delivery
• Works with the Web Content Strategist from Marketing & Communications to keep content up to date
• Places priority for mobile first (responsive design) mind-set when appropriate
• Responsible for leading social media efforts and Communications Committee for the Information Technology department

Essential Duties and Responsibilities:

• Manages and prioritize multiple projects based on College priorities
• Develops themes and plug-ins for content management systems and control systems
• Helps roll out branding initiatives through website and other technology platforms
• Works with campus departments to evaluate and support their web communications needs and goals
• Supports an organization-wide group of web developers and editors, to include campus-wide and one-on-one training, and the promotion and support of new technologies
• Works as a team developer on special projects for various SMC offices
• Assists in the development and maintenance of practices and procedures documentation
• Maintains a working knowledge of computer programming, including ongoing best-practices, techniques, and work processes
• Assists as needed in the development and implementation of web strategy and goal
• Sees the value of cultural, ethnic, gender, and other individual differences in people. Helps to create an environment of learning about, valuing, encouraging, and supporting difference

Secondary Responsibilities:

• Communicates College design standards and practices to third-party web vendors
• Supports the College’s compliance efforts, including those related to accessibility of information
• Provides analytics reporting and access for campus departments
• Serves on campus committees to help ensure proper understanding and use of the College brand and messaging through the website
• Assists in enhancing the reputation and brand of the College
• Provides strong customer service with campus-wide unit
• Participates in running IT related workshop
• Pop Up Course: Thriving in a Digital World class
• Occasional photo and video for Marketing & Communication
• Technical support/training for various communication platforms such as MS Teams and Zoom

October 2015 - March 2019 (Web Developer)

• Develops significant portions of the front-end website and back-end for smcvt.edu, CMS-driven infrastructure (WordPress), including template-driven desktop and mobile delivery
• In 2019, co-lead the website redesign project with the Web Content Strategist from Marketing & Communications.
  • Worked with an agency, Ologie, to help facilitate the process of switching from Sitecore CMS website to a WordPress CMS website.
  • Primary role was Project Manager, to ensure new website hit a January 2020 launch to coincide with Admission cycle.
  • Ologie handled the actual development. Post launch, new code functionality was developed by me.
  • Utilized WP Engine Local to do local development, then pushing to Production.
• Ensures that College websites effectively communicate the college brand, and are accurate, optimized and engaging.
• Trains and support campus web authors, and communicate best practices and standards for page development and maintenance.
• Administrates, develop, and maintain the Knightsites platform (WordPress Multisite).
• Primary liaison for the Mikespace App (SMC mobile app) as an Administrator.
• Responsible for leading social media efforts and Communications Committee for the Information Technology department.
• Participates in running IT related workshops, informing the community of digital literacy and presence.
• Co-teach Pop Up Course: Thriving in a Digital World class. Responsible for 3 sections on the following topics:
  • Digital Citizenship
  • Social Media
  • Building an Online Presence
• Occasional photo, video, and drone content for Marketing & Communications.

Web Developer

Union Street Media

July 2010 - October 2015 | Burlington, VT

• Interacting with clients through Zendesk, a support ticketing system and phone system in helping with the maintenance of their website after launch.
  • Maintenance includes: content edits, creating graphics, setting up Google Analytics, setting up new email accounts through Google Apps, implementation of a blog through WordPress, discussing social media and how it may be beneficial to them.
• Designing and developing smaller sites using the WordPress platform.
• Exploring HTML5 and CSS3 technologies and how to utilize for the company.
• Provide IT help to internal staff: fixing and maintenance of computers, maintaining phone system, setting up staff with various accounts, and purchasing new office equipment.

Adjunct Professor

Burlington College

January 2011 - May 2015 | Burlington, VT

• Adjunct professor for Web Design 1
• Course Description:
  • Gain competency to translate a design into a website through HTML and CSS.
  • To develop a core understanding of how browsers translate HTML into a website (file structure).
  • To understand the process of launching a website.
  • To increase knowledge of current web technologies and how to implemenet into daily digital life.
  • To understand the history of web development (static), current web development (dynamic), and future

XHTML/CSS Developer

Steel in the Air

June 2008 - May 2010

Co-op Position

• Designed two to three website template pages for corporate website in Adobe Photoshop.
• Developed and implemented web pages according to W3C standards.
• Rotated through other active client projects to support development of XHTML & CSS page.

Technology Coordinator

RIT College Activities Board

February 2008 - May 2010

• Member of the Executive Board.
• Maintain the CAB website and the microsites that go along for the RIT community.
• Maintain the CAB Content Management System for staff.
  • CMS is constructed in a PHP and MySQL environment.
  • CMS allows staff to create content dynamically for the CAB website.
• Responsible for Web Marketing which includes using social networking services Facebook & Twitter.

Quality Assurance Tester

Competitive Computing

June 2009 - August 2009

Co-op Position

• Project | Client: Green Mountain Coffee
  • Tested the functionality of the Business to Consumer website.
  • Created promotional content for Business to Consumer website.
  • Created web style guides.
• Sparked discussion about utilzing Twitter to the Marketing Department.

XHTML/CSS Developer

School World

November 2008 - February 2009

Co-op Position

• Responsible for the implementation of XHTML & CSS of five to six school district projects.
• Designed website template designs for future use in Adobe Photoshop.